Supervises: Team Leaders, Inventory and Equipment Manager, Safety Officer
Nature of Job: The practice manager is in charge of the day-to-day operations of the hospital; and is responsible for maintaining benefits programs; conducting new employee orientations; hiring, training, and reviewing support staff; assuring compliance with state and federal safety regulations; overseeing inventory and building maintenance; and maintaining the integrity of the medical records. The practice manager must have good reporting and observational skills to keep the Hospital Administrator appraised of the status of the hospital operations and staff.
Schedule: The practice manager may be required to work irregular hours. It is estimated that a minimum of 40 hours per week will be required. The practice manager is subject to recall in emergency situations.
General Duties •Report directly and immediately to the Hospital Administrator on any emergency matters. •Evaluate performance against goals and suggest improvements where required. •Lend assistance in all administrative matters as necessary. •Perform any duty that may be necessary in the best interest of the hospital.
Employee Development •Recruit, interview, and hire hospital support staff. •Supervise support staff and act as the direct authority regarding disciplinary procedures, discharging, and all the legal responsibilities of employment. •Develop and update complete and accurate job descriptions for all hospital positions. •Encourage adherence to company policies. Create an environment in which corrective actions are taken if the system fails or if employees fail to follow established policies and procedures. •Assure that staff members are properly trained. Training should communicate hospital goals and objectives, establish priorities, clarify the role of each employee, and provide safety education. •Conduct staff meetings as needed to provide training, improve communication, and boost morale. •Plan for optimal staffing to assure maximum productivity and service and control of overtime. •Receive calls from employees regarding tardiness, and illness. Reassign responsibilities of absent employees or call in another employee to cover shift. •Maintain morale: praise, encourage, motivate, and reassure employees. •Mediate personnel problems. •Field inquiries regarding job openings and job references of former employees. •Maintain a thorough set of employment policies and procedures, and employee handbook. •Coordinate continuing education for support staff. •Make corrections to employee timesheets as needed.
Client Development •Responsible for seeing that success is achieved with each client interaction with the hospital support staff. •Achieve optimal client satisfaction from all hospital services and staff, including pet resort. •Ensure that all clients and patients receive caring, personal service in a professional manner. •Promote client satisfaction and mediate client complaints when necessary •Be a visible advocate for the hospital by becoming involved with community groups that influence public perception and policy. •Establish standards and written protocols for client communications in the practice, e.g. telephone answering, in-patients queries, reminders, sympathy cards/letters, new client introduction etc. •Promote customer services practices to exceed client expectations. •Track and monitor client referral program.
Facilities and Equipment •Assure compliance with all federal, state, and local regulations •Oversee management of inventory and ordering processes. •Oversee the building and equipment maintenance and housekeeping standards. •Create and implement a plan to ensure that all physical properties, equipment, and office environments are maintained in safe working condition
Financial Management •Maintain suitable procedures for controlling and valuing inventories. •Oversee Accounts Receivable
Diamond Veterinary Hospital offers a competitive compensation and full benefits package, including paid time off, health insurance, dental, vision, uniform allowance and Simple IRA.
Requirements: The successful candidate must have a Bachelors Degree and/or CVPM certification and at least 6 years experience in management / human resources. SPHR or PHR certification preferred but not required. Should be intelligent, self-confident, and energetic; possess leadership qualities and supervisory abilities; and be sufficiently adaptable to operate effectively in different roles with a variety of people within and outside the hospital. The qualified candidate must be creative, yet able to develop and implement practical programs; must possess good judgment and the willingness and capability for making decisions; and must be interested in contributing substantively to successful hospital performance and growth.
About Diamond Veterinary Hospital
"We provide compassionate, professional care and nothing less."
We are a privately owned and operated veterinary and emergency animal hospital with over 30 years in the Everett community. We have one goal: provide the best care possible for your pet.