The Medical Services offered at the East Bay SPCA include two high quality high volume spay/neuter clinics, a full-service vet clinic, and a shelter medicine program which all contribute to our mission of improving welfare of the animals in our community. The Vice President of Medical Services is a key member of the senior leadership team and is responsible for coordinating the activities of the medical programs to insure the highest quality care and service to clients and pets, supporting the East Bay SPCA culture and brand. This position is a unique opportunity to combine knowledge and passion in medical services with the ability to grow the impact of each branch of the East Bay SPCA’s medical offerings.
Reports to: President
Benefits: Medical, dental, life insurance, AD&D, STD, LTD, 401(k) and discounted veterinary benefits, PTO and paid Holidays.
Select, train, and supervise the medical services team comprised of licensed veterinarians, registered veterinary technicians, veterinary technicians, and customer service representatives, to ensure high quality medical care, exceptional client care and service, and maximum productivity
Provide administrative support for staff veterinarians, including on-boarding and scheduling for clinic shifts and training, as well as client interface and employee benefit requests
Oversee and grow the spay/neuter offerings at our two spay/neuter locations
Collaborate with the Vice President of Operations to ensure the medical needs of the shelter animals are being addressed by the veterinary team
Evaluate the P & L for veterinary services, create ways to improve the P & L, and articulate that effectively throughout the organization
Engage in creating and overseeing annual financial and operational goals for veterinary services
Create and manage the budget for veterinary services and regularly monitor financial and operational metrics, addressing any deviations from plan in a timely and appropriate manner.
Reviews monthly reporting in Avimark for statistical trends or incorrect coding, and provide monthly analysis of appointments, surgeries, revenue sources, referral sources, etc. to the organization
Collaborate to develop and implement training guidelines for growth and career development for registered veterinary technicians of all medical departments
Collaborate with veterinarians and maintain veterinary protocols, as well as all local, state and federal laws, and ensure compliance is carried out by clinic staff, such as maintenance of licenses and proper medical disposal for all medical facilities (biohazard and drug and controlled drug)
Evaluate and manage staff veterinarian performance other than medical treatment and surgical performance
Oversee and maintain AAHA compliance of veterinary services
Manage a constructive working relationship with relief veterinary services
Manage vendor relations, including negotiations on pricing and services.
Establish a relationship with diagnostic lab (Idexx) to provide employee training and CE credits
Manages security and user access for Avimark and Cubex inventory system, and insure inventory levels are optimized
Develop and implement appropriate training for wellness clinic operations for new and existing volunteers
Oversee call center operations and insure clients receive professional, efficient and exceptional client service, including meeting the training needs of the staff and reporting key service measurements to the organization
Collaborate with clinic managers and marketing staff to support clinical and organizational goals
Actively and constructively participate in East Bay SPCA leadership meetings
Attend relevant industry meetings and continuing education
Work is performed in an animal shelter and veterinary clinic environment with exposure to seasonal outdoor conditions
Holiday, weekend and evening work may be required
Animal contacts and related injuries, including bites and scratches, may occur
Must be comfortable handling dogs and cats on a daily basis. Will handle sick, injured, or deceased pets
Noise exposure varies and often includes uncontrolled barking and other animal vocalizations
Animal waste contact, smells and visual exposure is prevalent
Frequent exposure to and/or handling of industrial cleaning supplies and controlled substances
Occasional lifting up to 75 lbs. with reasonable accommodations
Frequent walking, bending and stooping in kennel areas
Experience managing a multi doctor or a large/busy veterinary practice
Experience leading a team of three or more direct reports
Exceptional verbal and written skills
Experience developing strategic business plans on an annual basis
RVT license is a nice to have but not required
Internal Number: 5593
About East Bay SPCA
The East Bay SPCA (EBSPCA) is a 501(c) 3 non profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. We strive to eliminate animal cruelty, neglect and overpopulation by providing programs and education that support people and companion animals. The EBSPCA is one of the nation’s oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about EBSPCA on our website at www.eastbayspca.org.