The Medical Services offered at the East Bay SPCA include two high quality high volume spay/neuter clinics, a full-service vet clinic, and a shelter medicine program which all contribute to our mission of improving welfare of the animals in our community. The Vice President of Medical Services is a key member of the senior leadership team and is responsible for coordinating the activities of the medical programs to insure the highest quality care and service to clients and pets, supporting the East Bay SPCA culture and brand. This position is a unique opportunity to combine knowledge and passion in medical services with the ability to grow the impact of each branch of the East Bay SPCA’s medical offerings.

 Reports to: President

Benefits: Medical, dental, life insurance, AD&D, STD, LTD, 401(k) and discounted veterinary benefits, PTO and paid Holidays.

 Core Responsibilities

• Select, train, and supervise the medical services team comprised of licensed veterinarians, registered veterinary technicians, veterinary technicians, and customer service representatives, to ensure high quality medical care, exceptional client care and service, and maximum productivity
• Provide administrative support for staff veterinarians, including on-boarding and scheduling for clinic shifts and training, as well as client interface and employee benefit requests
• Oversee and grow the spay/neuter offerings at our two spay/neuter locations
• Collaborate with the Vice President of Operations to ensure the medical needs of the shelter animals are being addressed by the veterinary team
• Evaluate the P & L for veterinary services, create ways to improve the P & L, and articulate that effectively throughout the organization
• Engage in creating and overseeing annual financial and operational goals for veterinary services
• Create and manage the budget for veterinary services and regularly monitor financial and operational metrics, addressing any deviations from plan in a timely and appropriate manner.
• Reviews monthly reporting in Avimark for statistical trends or incorrect coding, and provide monthly analysis of appointments, surgeries, revenue sources, referral sources, etc. to the organization
• Collaborate to develop and implement training guidelines for growth and career development for registered veterinary technicians of all medical departments
• Collaborate with veterinarians and maintain veterinary protocols, as well as all local, state and federal laws, and ensure compliance is carried out by clinic staff, such as maintenance of licenses and proper medical disposal for all medical facilities (biohazard and drug and controlled drug)
• Evaluate and manage staff veterinarian performance other than medical treatment and surgical performance
• Oversee and maintain AAHA compliance of veterinary services
• Manage a constructive working relationship with relief veterinary services
• Manage vendor relations, including negotiations on pricing and services.
• Establish a relationship with diagnostic lab (Idexx) to provide employee training and CE credits
• Manages security and user access for Avimark and Cubex inventory system, and insure inventory levels are optimized
• Develop and implement appropriate training for wellness clinic operations for new and existing volunteers
• Oversee call center operations and insure clients receive professional, efficient and exceptional client service, including meeting the training needs of the staff and reporting key service measurements to the organization

Additional Responsibilities

• Collaborate with clinic managers and marketing staff to support clinical and organizational goals
• Actively and constructively participate in East Bay SPCA leadership meetings
• Attend relevant industry meetings and continuing education

 Working Conditions

• Work is performed in an animal shelter and veterinary clinic environment with exposure to seasonal outdoor conditions
• Holiday, weekend and evening work may be required
• Animal contacts and related injuries, including bites and scratches, may occur
• Must be comfortable handling dogs and cats on a daily basis.  Will handle sick, injured, or deceased pets
• Noise exposure varies and often includes uncontrolled barking and other animal vocalizations
• Animal waste contact, smells and visual exposure is prevalent
• Frequent exposure to and/or handling of industrial cleaning supplies and controlled substances
• Occasional lifting up to 75 lbs. with reasonable accommodations
• Frequent walking, bending and stooping in kennel areas