The Animal Recovery Center (ARC) and the Canine Annex for Recovery and Enrichment (CARE) rehabilitate animals admitted through NYPD and the ASPCA’s Humane Law Enforcement (HLE) and Community Engagement (CE) programs and prepares them for adoption or return to owner when appropriate.
The Medical Director, ARC and CARE is responsible for leading the ARC and CARE veterinary team in fulfilling the strategic goals and mission of the ASPCA and the NYPD/ASPCA Partnership program. This position focuses on managing the medical operations of the department to ensure a high standard of care for the patients and effective collaboration with other departments on shared medical work.
The Medical Director will perform all of the duties of an AAH licensed veterinarian, including providing high-quality, practical veterinary care to a wide range of cruelty, neglect, and at-risk animals. In addition, the Medical Director will supervise the ARC and CARE veterinarians. The Medical Director will hold the entire team accountable to acting with urgency in order to address the needs of the victims of cruelty and neglect.
Responsibilities will include, but are not limited to:
Managing Medical Cases and Operations (40%):
Provides high-quality, practical veterinary care to a wide range of cruelty, neglect, and at-risk patients; gives skilled and efficient diagnosis and treatment within AAH medical parameters and guidelines.
Oversees the management of medical cases admitted to partner hospitals including referral for advanced care and assessing medical stability of new cases.
Provides medical care for outpatients (either in foster or with their owner)
Provides a high level of customer service to external and internal clients.
Ensures thorough, high quality medical records, documentation of all exam findings, test results, treatments, and medical recommendations are aligned with ASPCA policies.
Oversees medical care and standards, including medical policies and drug selection and protocols.
Disseminate SOPs to staff including development of materials and explanation of rationale.
Collaborate with the Medical Director, AAH, Senior Manager of Training, and Veterinary Staff Managers to establish a culture of best practices to ensure optimal care for medical quality, operational efficiency, staffing, training, and a positive workplace culture.
Ensure that medicine is delivered in compliance with federal, state, and local regulations.
Ensure medical cases are managed in compliance with established guidelines.
People Management (20%):
Supervises Medical Supervisors and holds weekly one-on-ones gathering ideas and information, providing coaching and informing them on updates.
Practices and espouses positive, people-centric management approaches that are in line with team and organizational core values.
Recommends internal and external training opportunities as needed for direct reports in identified areas.
Responds to concerns from direct reports and addresses them promptly and accordingly.
Handles employee-relations issues with confidentiality and care, ensuring compliance with any applicable collective-bargaining agreements.
Conducts corrective actions related to performance.
Maintains proactive communication with the Senior Director, ARC and CARE and the Medical Director, AAH as to any critical situations or issues.
Develops high-potential employees.
Models a standard of continual commitment to improvement in all aspects of care and handling of dogs and cats.
Serves as a champion in times of change management and proactively assists the AAH/ARC/CARE Leadership team in identifying ways to improve people policies and medical protocols.
Defines expectations of ARC and CARE veterinary staff and manages veterinarians and veterinary staff managers to achieve these expectations
Schedule and hold monthly doctors’ meetings.
Oversee team training.
Complete performance evaluations and recommend salary changes and promotions.
Play a leadership role in short-term, mid-range, and long-term strategic planning for ARC and CARE in order to achieve ASPCA Theory of Change outcomes.
Partner with the Internship Program Manager to support ASPCA Internship program goals for ARC and CARE.
In collaboration with the AAH Medical Director, provide support to technical supervisors for training and protocols for technical staff.
Participate in cross-functional teams and meetings as needed.
Serve as Interdepartmental liaison by facilitating interdepartmental communication and collaboration, regarding:
resolution of arising medical situations/crises
resolution of interdepartmental conflicts regarding medical decisions/processes
Represent the ASPCA as needed in the media; provide media and communications with AAH expert personnel as needed.
Participate in weekly Leadership Team Meetings.
Ability to successfully work in a high-volume, fast-paced environment that combines emergency and shelter medicine and effectively multi-task with a high degree of integrity and accountability and without loss of attention to detail.
Ability to work well within a team and communicate effectively and courteously with all levels of staff.
Maintain confidentiality of cases seen as they are involved in legal proceedings.
Advanced computer skills required.
Effective communication and team building skills required.
Ability to collaborate with diplomacy and tact.
Highly detail oriented with strong ability to plan and organize.
Excellent communicator who can positively and effectively present ideas and concepts.
Ability to take information from clients, staff and other sources, discern that which is credible and assess ARC and CARE operations objectively.
Ability to introduce and implement new procedures and protocols effectively.
Ability to create and communicate clear and understandable documents and protocols quickly and effectively.
Fear Free certification upon hire.
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Education and Work Experience:
DVM degree (or equivalent) with NY State veterinary license.
Minimum 3 years veterinary practice experience with demonstrated successful management experience.
Internal Number: 2019-309
Our mission is to provide effective means for the prevention of cruelty to animals throughout the United States. We offer national programs in humane education, public awareness, government advocacy, shelter support, and animal medical services and placement. Our New York City headquarters houses a full-service animal hospital, behavior center, adoption facility, and Humane Law Enforcement Department. We are a privately funded 501(c)(3) not-for-profit corporation.Our EEO Policy:The ASPCA is an Equal Employment Opportunity employer. Applicants are considered for all positions without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, ...which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s Human Resources Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).