VCA Northwest Veterinary Specialists (NWVS), located in Clackamas, Oregon, just minutes from downtown Portland and a short drive from Mt. Hood and the Pacific Ocean, is a fast growing, 24/7 Specialty and Emergency/Critical Care hospital seeking a full-time Hospital Administrator to join our leadership team.

Job Summary

NWVS’s Hospital Administrator, under policy direction from the Regional Operations Director and with the support of and input from the Medical Director, performs a wide range of difficult to complex administrative activities supporting quality patient care and excellent client service and management of hospital finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to uphold and augment highly effective business operations.

The Hospital Administrator is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. These duties include but are not limited to the following focus areas:

1. Staff Management
2. Client Management
3. Office Management
4. Production Management
5. Financial Management
6. Marketing Management
7. Facility Maintenance
8. Meetings Facilitation and Attendance
9. Hospital Communications

Knowledge, Skills and Abilities

The ideal candidate will have demonstrable proficiency in:

• Customer service excellence.
• Personnel management.
• Financial budget management.
• Knowledge of sales and marketing techniques.
• Good communication skills, both written and oral, goal oriented.
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

Education and Experience Requirements

• High School Diploma. Some college education preferred.
• Must have a minimum of 3 years’ experience in medical care facility operations

management with profit and loss responsibility.

• Budget management experience.
• Knowledge of sales and marketing techniques.
• Human resource skills.
• Training and client relations experience.
• Thorough knowledge of the veterinary profession preferred.

Authority

• Hire, train, review, schedule discipline, and discharge employees.
• Can transfer employees to work another position within the hospital.
• Can transfer employees from part-time to full-time staying with controlled payroll budget.
• Participate in formal interview process for certain positions.

Physical Requirements

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as facsimile machines, computers, copiers and hospital equipment such as laboratory equipment, radiology equipment, etc.